Custom Domains

Custom domains

Serve your collection forms from your own domain, with automatic SSL.

By default, your collection forms live under kudoso.io. With a custom domain, they live under yours: reviews.yourbrand.com. Same form, your brand, all the way down to the URL.

Important

Custom domains are a Pro feature. The Pro plan supports up to 5 custom domains per organization.

Why use one#

A link that reads reviews.yourbrand.com is more trustworthy to a customer than a third-party domain. It keeps the experience seamlessly yours and is better for brand consistency.

Setting one up#

1

Add the domain in Kudoso

Go to Settings, then the custom domains area, and add the subdomain you want to use, for example reviews.yourbrand.com.

2

Create a CNAME record

At your DNS provider, where you manage your domain, add a CNAME record for that subdomain pointing to proxy.kudoso.io.

3

Wait for DNS to propagate

DNS changes can take anywhere from a few minutes to a few hours to spread. Kudoso detects the domain once the record is live.

4

SSL is provisioned automatically

Once the domain resolves to Kudoso, an SSL certificate is issued for it automatically. There is nothing to upload or renew: your domain serves over HTTPS on its own.

The CNAME, in one line#

At your DNS provider, the record looks like this:

text
1Type:   CNAME
2Name:   reviews        (the subdomain part)
3Value:  proxy.kudoso.io

The exact field names vary between DNS providers, but every provider has a CNAME record type.

Note

Use a subdomain such as reviews. or testimonials., not your root domain. Root domains usually cannot be a CNAME, and you want to keep your root pointing at your main site.

Troubleshooting#

  • Domain not detected: confirm the CNAME points exactly to proxy.kudoso.io and give DNS more time.
  • No HTTPS yet: the certificate is issued only after the domain resolves to Kudoso. Once DNS is correct, it follows automatically.

Next steps#