Analytics & AI

AI analytics

See the themes and sentiment trends across all your testimonials, not just one.

A single AI summary tells you about one testimonial. AI analytics tells you about all of them at once: what customers keep saying, and how they feel.

Important

AI analytics is a Pro feature and uses AI credits. See AI credits.

What it shows#

Across your approved testimonials, Kudoso surfaces:

  • Sentiment trends: the balance of positive, neutral, and critical testimonials, and how it moves over time.
  • Recurring themes: the benefits, features, and phrases customers mention again and again.

Why this is useful#

Your testimonials are honest customer research, written for free, by the people who actually pay you. AI analytics reads them in bulk so you can:

  • Find your real value proposition. The benefit customers name most often is the one to lead with on your homepage.
  • Spot the strongest proof. If a particular feature draws the warmest language, feature those testimonials on that feature's page.
  • Catch a shift early. A drift toward more critical sentiment is a signal worth acting on before it shows up in churn.

Tip

Treat the recurring themes as headline ideas. The phrase customers reach for unprompted will almost always out-perform a slogan you wrote yourself.

How it relates to per-testimonial summaries#

AI analytics builds on the same sentiment and summary data described in AI summaries. Summaries work at the level of one testimonial; analytics rolls them up across the whole set.

Next steps#