Collecting Testimonials

The collection form

What your customers see and experience when they open your collection link.

The collection form is the public page your customers land on. They never see your dashboard. Understanding their experience helps you design a form that actually gets finished.

What the customer sees#

When someone opens your collection link, they see:

  • Your logo and brand color, so the page feels like yours.
  • The fields you chose in the form builder, in the order you set.
  • A clear submit button.

There is no account to create and nothing to install. The whole point is a frictionless path from "I like this product" to "here is my testimonial".

Text or video#

If your form includes a video field, customers choose how they want to respond:

  • Write a testimonial as text.
  • Record or upload a video.

They can do either. Some customers are happy to type a paragraph; others would rather talk for thirty seconds. Offering both lifts your response rate.

After they submit#

On submit, the customer sees your thank-you state and the testimonial lands in your dashboard as pending. It is not public yet. Nothing a customer submits appears anywhere until you approve it. See Reviewing testimonials.

Note

Submissions are private by default. A customer cannot make their own testimonial public, and other customers cannot see what was submitted. Approval is always yours.

Mobile#

The form is built mobile-first. Most testimonial links are opened on a phone, often the same phone the customer will record video on, so the recorder and the form both work well on small screens.

Next steps#